Thank you for shopping with us at Baby Jogger NZ. While we hope you love every purchase, we understand that sometimes things aren't quite right.
We have a 30 day returns policy, so if your product is in brand new condition (i.e. packaging is not damaged and product is not used) and you are wanting to get an exchange or refund, we can make the arrangements.
To begin the returns process, please find your original order confirmation email and reply to us from there with the following details:
- Reason for the return
- Images of the product / in the packaging to confirm the condition
For returns and exchanges that are due to a change of mind, you will be responsible for paying for your own shipping costs to return the item to us. Shipping costs from the original purchase are also non-refundable.
Furthermore, any shipping costs which were free as part of a promotional offer will be deducted from the refunded amount. An exception to this is orders of multiple items, where the value of the non-returned items still qualifies for the free shipping offer.
For more information, including on faulty goods, incorrectly supplied items, and partial refunds, please see our full Returns & Exchanges Policy.
We will do our very best to help you.