Frequent Answered Questions

 

 

Check out the Baby Jogger Youtube page for some instructional videos:
https://www.youtube.com/user/BabyJoggerCo/featured

 

Are your buggies safe?

Yes! Safety comes first at Baby Jogger. We test and retest our products to ensure that all our current buggies either meet or exceed ASTM and/or EN 1888 testing standards for strollers and carriages. Remember, we are the original Baby Jogger Company and that means we have over 25 years of experience caring for your precious cargo.

 

What's the difference between the City Mini and City Mini GT?

The City Mini and City Mini GT both provide the same great fold. However, the City Mini GT provides additional performance and ease of use features

  • These include:
  • An Adjustable Handlebar
  • A Hand-Operated Parking Brake
  • A Higher Maximum Weight Rating of 65lbs
  • A more Plush Seatpad

Note: This is not regarding the City Mini 2 and City Mini GT2

 

Do you offer replacement parts?

For most products, we do have replacement parts. Check out the Accessories - Spare parts section. If you can't see what you need there contact us on our contact page and we will see what we can do to assist.

 

How old should my baby be before they are able to sit in the upright seat of a Baby Jogger?

Our strollers and joggers can be used for children in an upright position from approximately six months to five-years-old. We do not recommend placing your baby in the upright seat of the stroller or jogger until they are able to sit and hold their head up without assistance.

 

Do all of your buggies have a seat which fully reclines?

The City Mini, City Mini GT, City Select, City Elite, Summit X3 and City Tour 2 models have reclinable seats that are suitable for use with a newborn. Please note that the Summit X3 recline is for cruising purposes only. Please do not run or jog with the seat fully reclined. The City Select, City Premier, and City Tour have reclining seats that are suitable for use from 6 months up.

 

How can I use your Baby Jogger buggies with an infant?

Most of our buggies are suitable for infants, there are some you will need a capsule or bassinet for the first few months.

You can easily turn your buggy into a travel system with one of our car seat adapters or prams. 

The City Mini, City Mini GT, City Mini ZIP, City Lite, City Elite, and Summit X3 buggies have an increased recline angle to a near flat position to accommodate newborns. That means you can safely lay a baby in the fully reclined seat of these buggies without the use of a car seat adapter or bassinet. While using a Summit X3, never run or jog with your seat fully reclined. Also, please keep in mind that babies should have ample neck support when placed in the reclined seat of a buggy- you can use any number of neck supports sold at baby stores.



Is my capsule compatible with my buggy?

Most of our buggies can take capsules, but it does vary which capsules they work with. Check out our Capsule Adaptors Guide to see what capsules are applicable. 

 

Can I fold my buggy with car seat adapters attached?

All buggies that are car seat adapter compatible will fold with the adapter attached. However, they will not be as compact as without the adaptors. This includes the Mini line, City Elite, Summit X3, City Mini ZIP,  City Premier and City Select.


Do your buggies fold?

All our buggies fold in some way or another. While our most popular fold is our patented Quick-Fold technology on our three wheeler City Series buggies.
On our new City Series buggies (Mini 2, Mini GT2 and Elite 2) place a finger under the small loop one and pull, then place the rest of your hand under the larger loop two and pull up. Safe and secure while still easy on hand fold!
All Quick-Fold buggies are equipped with a storage latch or strap to prevent the buggies from popping open during transport or storage.
For even smaller folding when traveling or packing your buggy away use the quick release button on your buggy to remove the wheels.

 



What does the weight capacity of your buggies mean?

The weight capacity of Baby Jogger buggies includes the weight of the child or children, any items you are placing in the storage compartments and any accessories you are attaching. For example, if you are placing two 22.5Kg children in a double buggy with a weight capacity of 45Kg, you will exceed the weight capacity of the buggy by placing any items in the storage compartments or adding accessories. When using a double buggy , we recommend an even weight distribution on both sides of the buggy.

 

How old should my baby be before I can jog or run with them?

We recommend that you speak with your pediatrician before starting this activity. Every baby is different, but typically a doctor will recommend that a baby be 6 months old before you jog on smooth pavement, and 12 months old before jogging on trails, grass, gravel or uneven terrain.

 

Which of your buggies can I run with?

The Summit X3 buggies/jogger hybrid is our current jogging stroller and is intended to be used for jogging, running or exercise.
The City Elite buggies have larger wheels and better suspension than the other City Series buggies and can be suitable for light jogging.

 

Can I use a buggy board with your buggies ?

Baby Jogger offers a convenient accessory called the Glider Board. The Glider Board attaches to the rear axle on most of our single or double buggies and provides an area for an older child to ride along. It is not compatible with the Vue Lite, City Mini ZIP, City Lite, Summit X3, or City Tour buggies. Buggy Boards made by other manufacturers are not recommended for use with Baby Jogger strollers.

What buggies can I attach my Glider Board to?

The glider board can be attached to any of our buggies except the Summit X3, or City Tour buggies.

 

What is the difference between your bassinet options; the Compact Pram, Deluxe Pram and Select Bassinet Kit?

The Compact Pram is compatible with: City Mini, City Mini Double, City Mini GT, City Mini GT Double, City Elite and Summit X3

It turns your buggies into a comfortable and stylish pram for your baby, newborn – 6 months old. A large, 3-panel sun protecting canopy, sun protecting foot apron and a machine washable mattress cover create an environment that is clean, safe and easy to maintain. 

Restrictions: Max. weight capacity: 25 lbs. Not intended for overnight sleeping.

The City Select Pram Kit is compatible with: City Select only. Requires a City Select seat to complete the conversion.

It converts your City Select seat & canopy into a Bassinet with just a few simple steps. Padded carrying handles, machine washable mattress cover and a foot apron to protect your newborn from the sun make this a very popular accessory with City Select owners.

Restrictions: Newborn – 6 months, Max. weight capacity: 25 lbs. Not intended for overnight sleeping. 

The Deluxe Pram is compatible with: City Mini Single, City Mini GT Single, City Elite Single, Summit X3 Single, City Select, and City Premier

It offers your newborn a soft and comfortable spot to rest with a luxurious quilted interior, a large vented sun canopy with a UV 50+ rating, a pop out sun visor and wind guard to protect baby from the elements. The plush mattress pad has a machine washable cover and stays cool in summer months with an air vent in the base of the pram to increase air flow. Includes the adapters needed to attach to the buggies. The adapters can later be used as car seat adapters with Britax infant car seats.

Restrictions: Max weight capacity: 25 lbs. Not intended for overnight sleeping.

Can my bassinet/pram be used in the home for sleeping?

The Deluxe Pram, Compact Pram, and City Select Pram Kits are not intended for overnight sleeping.

 

Is the fabric washable?

Yes, the seat and canopies of our buggies and joggers are made from strong, lightweight, washable fabrics which easily detach from the frame. The seat should be washed in cold water on the delicate cycle of your washing machine and attached back onto the stroller to dry.

How do I wash my buggies?

The seat and canopies of our buggies and joggers are made from strong, lightweight, washable fabrics which easily detach from the frame. The seat can be washed in cold water on the delicate cycle of your washing machine and attached back onto the buggy to dry.

 

What are the differences between an EVA, Forever-Air and Pneumatic tire?

An EVA tire is a lightweight moulded plastic wheel that is compressible - ideal for pavement or smooth urban terrain. EVA is found on many durable goods, such as shoes. This wheel is available on our Vue Lite, City Mini, City Mini ZIP, City Lite, and City Tour buggies, which helps to make these buggies lightweight, agile and compact when folded.

A PU foam-filled tire is a "rubber like" tire, that is more durable than EVA yet still lightweight. It's ideal for multiple terrains. The City Select (front wheels only) and City Premier feature this type of tire.

A Forever-Air tire is a rubber tire inflated with lightweight foam instead of air. This ensures the tire will not go flat with frequent use or rough terrain. This is our most all-terrain tire. The City Mini GT, City Elite, and City Select (rear wheel only) all feature Forever-Air tires.

A Pneumatic tire is an inflatable rubber tire that provides a comfortable, smooth ride on many different terrains. The Summit X3 has pneumatic tires, which adds to its all-terrain capabilities.

 

Which wheel size is right for me?

We've devised the following guidelines so you can choose the right wheel size for your needs:

5.0" - 8.5" Wheels - Ideal for indoor strolls, walking on pavement or smooth urban terrain. These smaller lightweight wheels are perfect for city dwellers who need a compact buggies for every day use. Please view our Vue Lite, City Mini, City Mini GT, City Mini ZIP, City Lite, or City Tour strollers for this wheel size.

12" Wheel - Perfect for walking on grass, trails, sidewalks or in stores. Wonderful for city life where smaller wheels offer a more compact, maneuverable buggy. You will fall in love with the 12" buggy wheels if you have previously owned a conventional buggy . Please view our City Elite, City Select or Summit models for this wheel size.

16" Wheel - Great for walking or jogging and is still very easy to store and transport. It's large enough to handle snow and sand yet still small enough to fit into tight spaces. 

How much air should I put in my tires?

Baby Jogger recommends inflating your tires to 20 PSI. Your tire rim may say a maximum of 40 PSI, but please only inflate to 20 PSI. You can use a standard bicycle pump to inflate your tires.
Note: Most Baby Jogger buggies use foam filled tyres so there is no need for air to be put into the tyres.

 Are your buggies covered by a warranty?

Yes! Except where noted, our frames are backed by a lifetime warranty against manufacturer defects. The parts of your buggy, excluding tires and tubes, are warranted to be free of manufacturer defects for a period of 1 year under normal use and in compliance with the operating instructions. When wanting to arrange a warranty claim, please have your item number, serial number, manufacturer date stamp and proof of purchase on hand to expedite the process.

 

What is the warranty if I purchase a buggy outside of New Zealand?

The warranty of your buggy or jogger is covered by the country in which you purchased it. If you have purchased your Baby Jogger overseas you are responsible for any shipping charges that may incur to fulfill a warranty claim with the country of purchase.
We do have a range of parts and can help with warranty issues for buggies purchased overseas in most cases, but this will be at your own cost.