Warranty

Baby Jogger’s Limited Lifetime Warranty

Baby Jogger warrants that the frame is free of manufacturer defects for the lifetime of the product. Manufacturer defects include, but are not limited to, the breaking of welds and frame tube damage.

Textile or soft side materials, the folding mechanism, and all other components shall be warranted for one year from the date of purchase (except for tubes and tires). Proof of purchase is required to make a warranty claim and the warranty is only extended to the original purchaser.

Warranty does not cover:

  • Misuse or poor maintenance
  • Damage caused by improper installation of Baby Jogger parts and/or accessories
  • Damage caused by corrosion, mold, rust, sun intensity, sweat, detergents, sunscreen, damp storage or frequently washing
  • Normal wear and tear
  • Repairs or modifications carried out by a third party
  • Buggy is purchased from an unauthorized retailer
  • Buggy is purchased used or second hand
  • Buggy is damaged as a result of an accident, airline or freight damage

    Baby Jogger Car Seat Limited Warranty

    Baby Jogger car seats are warranted against defective materials or workmanship for one year from the original date of purchase. Proof of purchase is required.

    This warranty does not cover:

    • Normal wear and tear
    • Corrosion or rust
    • Incorrect assembly or the installation of third party parts or accessories not compatible with the original design
    • Accidental or intentional damage, abuse or neglect
    • Commercial use
    • Improper storage/care of the unit

    Please note that while the warranty may not be honored, replacement parts can be purchased for repair. For more warranty information please refer to each individual product manual.

    Required for Warranty:

    • The Serial Number ( Starts with a BJ and is engraved onto the frame of the stroller)
    • Manufactured date ( engraved into the frame under the Serial Number )
    • Item or Model Number – ( on a Sticker near the rear wheel located on the frame)
    • Colour of Stroller
    • Model of Stroller
    • Proof of Purchase

    A receipt from an authorised Baby Jogger retailer is required to fulfill a warranty claim. If you no longer have a receipt, we recommend contacting the authorised retailer that you purchased from to obtain a copy if available.

    Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Law. You are entitled to a replacement for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Baby First reserves the right to review and assess all products before replacement. You are responsible to returning the product for assessment, so we can complete all warranty claims.

    Please contact us through the contact page of this website regarding warranty information
    If you would like to register your buggy or capsule follow this link below:
    https://www.babyjogger.co.nz/apps/product-registration