Baby Jogger Warranty Policy

Stroller Warranty

Baby Jogger strollers come with a Limited-Lifetime Warranty* on the frame and a 12-month warranty on textiles and mechanical components, which can be extended to two years from the date of purchase if you register your stroller online.

Baby Jogger Warranty

Limited-Lifetime Warranty on Stroller Frame

  • Baby Jogger NZ offers a limited-lifetime warranty on stroller frames from manufacturer defects or workmanship (i.e. defects that occurred during the production process) for purchases made in New Zealand
  • "Lifetime" applies only to the original purchaser of the stroller
  • Defects are covered for the entire time the stroller is in use by the original purchaser, provided they have maintained proper use, handling and care of the stroller, in accordance with the user manual
  • Manufacturer defects include, but are not limited to, the breaking of welds and frame tube damage
  • Receipt of purchase is required, or if you have registered your stroller with us online, we will have your purchase details on file
  • The City Zip, City Lite, and City Tour are excluded from the Lifetime Warranty on the frame; only a 12-month warranty applies, or two years when you register your stroller

More terms & conditions below.

12-Month Warranty of Textiles & Parts

  • Textile or soft-side materials, the folding mechanism, and all other components are warranted for one year from the date of purchase (except for tyres).
  • Proof of purchase is required to make a warranty claim, and the warranty is only extended to the original purchaser.

Please note: By registering your Baby Jogger stroller online, you can extend this warranty coverage to two years.

Warranty Exclusions

  • Misuse or poor maintenance
  • Damage caused by improper installation of Baby Jogger parts and/or accessories
  • Damage caused by corrosion, mold, rust, sun intensity, sweat, detergents, sunscreen, damp storage or frequently washing
  • Damage caused by use which exceeded the maximum child or tray weight limit (as specified in the user manual) 
  • Normal wear and tear
  • Repairs or modifications carried out by a third party
  • Stroller is purchased from an unauthorized retailer
  • Stroller is purchased used or second-hand
  • Stroller is damaged as a result of an accident or by airline or freight damage

Required for Warranty Claim

  • Original purchase receipt by first-time user (or product registration confirmed by our team)
  • Serial number, which can be found on the frame of the stroller
  • Evidence of the manufacturer defect, including relevant images and/or video and a written description of the fault
  • If valid warranty claims are made outside of the country where the stroller has been purchased (i.e. you have moved overseas but purchased your stroller from us, here in NZ), additional shipping charges for the return of the stroller or sending of a part/replacement will apply and be at the customer’s expense
Please note: Where warranty claims are deemed valid by Baby Jogger NZ, we will replace either the affected component or the entire stroller at our discretion.
    Warranty Baby Jogger

      Car Seat & Capsule Warranty

      Baby Jogger car seats and capsules bought in New Zealand are warranted against defective materials or workmanship for twelve months from the original date of purchase. Proof of purchase is required, or if you have registered your car seat/capsule with us online, we will have your purchase details on file.

      Warranty Exclusions

      • Normal wear and tear
      • Corrosion or rust
      • Incorrect assembly or the installation of third party parts or accessories not compatible with the original design
      • Accidental or intentional damage, abuse or neglect
      • Commercial use
      • Improper storage/care of the unit

      Please note: While the warranty may not be honoured, replacement parts can be purchased for repair. For more warranty information, please refer to each individual product manual.

      Required for Warranty Claim

      • Original purchase receipt by first-time user (or product registration confirmed by our team)
      • Serial number, which can be found on the bottom of the capsule
      • Evidence of the manufacturer defect, including relevant images and/or video and a written description of the fault
      • If valid warranty claims are made outside of the country where the car seat/stroller has been purchased (i.e. you have moved overseas but purchased your stroller from us, here in NZ), additional shipping charges for the return of the product or sending of a part/replacement will apply and be at the customer’s expense

        As stated above, a receipt from an authorised Baby Jogger retailer is required to fulfill a warranty claim. If you no longer have a receipt, we recommend contacting the authorised retailer that you purchased from to obtain a copy if available.

        Again, registering your product will also secure your purchase details with us, and buying online from babyjogger.co.nz will also mean that we have your order details on file.

        Warranty City Turn Baby Jogger

        New Zealand Consumer Law

        Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Law. You are entitled to a replacement for a major failure.

        You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 

        Baby First reserves the right to review and assess all products before a replacement is offered, and we also will determine whether a replacement part or full replacement is justified. You are responsible for returning the product for assessment, so we can complete all warranty claims.

        Starting Your Warranty Claim

        Please contact us to begin a warranty claim, describing the issue you are encountering. When we reply by email, you will be able to then respond with any relevant images or videos. 

        If you would like to register your stroller or capsule, please go to our Product Registration page.