Returns & Exchanges Policy

Thank you for shopping with us at Baby Jogger NZ. While we hope you love every purchase, we understand that sometimes things aren't quite right. 
We have a 30 day returns policy, so if your product is in brand new condition (i.e. packaging is not damaged and product is not used) and you are wanting to get an exchange or refund, we can make the arrangements. 

It is important that if you do need to return something for any reason, that you please contact our team before returning the item.

We will need:

  • An order number/proof of purchase
  • Reason for the return
  • Images of the product / in the packaging to confirm the condition

Please note that you may need to pay for shipping to return the products you have purchased if you are wanting an exchange or refund. 

We will do our very best to help you.